Domain name related complaints
• Postal address: 2 Longmoor Lane, Preston, PR3 0JH
• Telephone number: 01995 602263
• Contact email address: email@example.com
Please contact using one of the contact methods below, outside of office hours please email us at firstname.lastname@example.org. We will to respond to all points of contact within 1 business day and aim to resolve any issues you have within 5 business days.
• Email contact point for abuse complaints – Please see below.
If you wish to raise a complaint about abuse you have received (phishing scams, spam emails etc), please contact us at with as much detail about the abuse. We will investigate your complaint immediately.
Abuse complaints: (email@example.com).
• Complaints and escalation process.
Here at Cherished Names we like to think we get it right all the time, the truth of it is everyone gets it wrong from time to time. We can only improve on our services with valid feedback from you, our customers.
If you wish to make a complaint about a service you have received, please submit an email to us at including as much detail from the issue you have. We will acknowledge your complaint within 1 business day and aim to resolve any issues within 5 business days.
If you’re not happy with the initial outcome of your complaint, than please feel free to escalate your issue to Nominet (the .uk registry) here: http://www.nominet.org.uk/disputes/complaining-about-registrar/complaints-procedure
• T&C’s for registrants including Nominets domain name registration T&C’s: http://www.nominet.org.uk/uk-domain-names/registering-uk-domain/legal-details/terms-and-conditions-domain-name-registration
We will need to see evidence that registrants make a positive acceptance of the T&C’s before registrations and renewals, this can be done by email or through a customer portal within your website.
Acknowledge receipt of contacts from your customers within no more than 5 working days.
Renewals & Maintenance
• Charges for registration, renewal, and maintenance
Should you just transfer the ownership of the domain and physically leave the domain on our own systems and the domain runs into expiry, we will charge £10 per year for domain renewals. You must email us in advance of the domain deletion date for us to be able to renew the domain in time.
• Any ongoing charges? There are no ongoing charges for any domain that is on our systems.
• There are also no fees for moving domains away from our systems.
Renewal & expiry: All domains are renewed on an annual basis, Nominet will send out reminder emails 30 days, 14 days, 7 days and 1 day before expiry. They will send the emails to the email address on the account, it is the registrants responsibility to make sure their contact details are up to date. We take no responsibility if your domain renewal fails due to your contact details being incorrect. If you do not wish to renew a domain please make sure you contact us a minimum of 14 days before your domain expires by emailing us at . Alternatively you can set your domain to auto renew, this can be managed through us. All domains will be auto renewed 14 days in advance of the domain name expiring and will be billed 30 days in advance.
If you do not renew your domain before its expiry date it will have all services we provide suspended and you will have up to 30 days (protected period) after to renew the domain name. After 30 days your domain will be suspended and will go into a 60 day grace period which you can still renew your domain name but with an additional redemption fee of £10.00. This must be requested by email before the 80th day after your domain has expired, after 90 days your domain will be cancelled and deleted from the register and made available for resale through a third party registrar. will not guarantee the renewal of a domain name.
If domains are auto renewed these domain(s) you are agreeing to the registrars and the registries terms and conditions ( T&C’s).
Nominet Contract termination: If you no longer wish to carry on with your contract with Nominet , please email me no less than 30 days before your services are due to be renewed. Your account will only be deemed as terminated once all outstanding balances have been paid in full. Domains will only be considered for transfer once all balances have been settled, will not charge you for transferring a domain(s) away to another registrar’s tag. The customer acknowledges that, termination of the agreement for any reason will result in ceasing to provide the applicable services, with the consequences that flow from such cessation, including (but not limited to), deletion of data .e.g. hosting account(s) and mail boxes.